Our complaints procedure

In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. Please ask our receptionist for the Practice Complaints Procedure.

If patients are not satisfied with the result of our procedure then a complaint may be referred to:

  • Hertfordshire Primary Care Trust, Charter House, Parkway, Welwyn Garden City, Hertfordshire, AL8 6JL, Tel: 01707 390855 for complaints about NHS treatment.
  • The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER, 08456 120 540 or www.dentalcomplaints.org.uk for complaints about private treatment.
  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ the dentists' registration body.

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